National Express Plc
National Express Group Plc is a
leading international public transport group that operates in the
UK, Spain and North America. In the UK their headquarters are in
Birmingham, West Midlands and they work in the bus, train and coach
sectors.
Over the three markets, National Express employs some 10,900
people and with such a large staff providing a service-based
business they understand that their most important resource is
their people; strong employee satisfaction helps to deliver high
customer satisfaction. The company has invested heavily in its
driver training programmes and is now turning its focus to its
non-drivers, including its customer-facing travel shop staff, its
administration and depot staff, as well as its operations
inspectors.
Warwickshire College Employer Services team run a national
training service for the company with teams of trainers visiting
individual National Express locations throughout the country to
minimise unproductive downtime. The College has also allocated
National Express a dedicated Business Development Manager who is
always available to answer queries and ensure the programmes run
seamlessly.
National Express staff report being very pleased that the
company is investing in their learning and line managers have
already noticed a definite increase in motivation and job
satisfaction.
Lisa Fenton, National Express Vocational Training Manager said:
“Warwickshire College is delivering an outstanding service to
National Express. We have a fantastic relationship with our
Business Manager…it seems that nothing is too much trouble!”