Why use Standard Operating Procedures (SOP's)

If there is a need for us to control:

SAFETY

QUALITY

COST

DELIVERY

then a safe, standard method of working is essential, this is commonly known as a Standard Operating Procedure or Standardised Work.

Any process that is allowed to operate in a non-controlled manner will inevitably produce variations in the products or services it generates. These variations are a consequence of the differing methods, employed by different personnel and different shifts etc.

The end result of these variations will be quality problems, equipment failures, non achievement of performance targets and health and safety concerns etc.

Standard Operations are a way of ensuring consistency; they should be viewed as the foundation upon which any improvement can be developed.

So what exactly is a Standard Operating Procedure (SOP) the best definition of an SOP I have found is "the best current method of SAFELY combining process inputs in order to achieve Quality, Cost and Delivery every time"

How I hear you ask will that help us to control the 4 major elements above.

SAFETY is and should always be number 1. Under no circumstances should an unsafe method of working become part of an SOP.

QUALITY SOP's will ensure that we can generate the expected level of Quality in line with customer requirements.

COST SOP's allow a clear understanding of what resources are employed to achieve the task and costs can be controlled at a consistent level.

DELIVERY SOP's will show what resource should be employed to meet & satisfy customer demand.

Jargon Buster:

Kamishibi: originates from the traditional Japanese picture card show. The process uses cards, (often colour coded),to create a standard set of instructions and checks to ensure all tasks are completed. Displays visual status of completion of tasks in real time.

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